Support Warranty and RMA

Warranty Terms

Warranty DOA RMA
Chassis 24-month Repair Repair
System 12-month Repair or Replacement Repair
Panel PCs 12-month Repair Repair
Motherboards 12-month Credit at Current Price Repair or Replacement

Warranty Conditions

  • The warranty period is based upon the invoice date of the original purchase.
  • Our warranty services cover all products purchased directly from Sliger or from an authorized distributor.
  • Warranty only applies to defects in material and workmanship, which occur during normal use.
  • Warranty does not apply to those products that are damaged due to neglect, abuse, alteration, improper installation, unauthorized repair or modification.
  • Warranty will be voided if the serial number or warranty sticker on the product is removed by accident or intentionally.
  • Warranty does not cover expendable components, software, or components or accessories not manufactured by Sliger.
  • Warranty does not extend to any damages that occur in shipment.
  • Components or accessories not manufactured by Sliger are warrantied by their respective manufacturer.

RMA Request Form

Download Link
RMA Form [Download]

RMA Policy

  • Please fill out accurate and clear information on the request form and submit to
  • RMA number is only valid for 10 business days after the date of issue.
  • Sliger will allow a 10 day period for shipment of a returned product to reach Sliger.
  • Sliger will ship out replaced/repaired items within 1-15 business days from the date Sliger receives them.
  • We will ship back the replaced/repaired merchandise by UPS Ground or an equivalent service.

RMA Terms and Conditions

  • Items returned with physical damage are NOT covered under the warranty.
  • Products returned with missing accessories or components may have applied charges. (i.e. cables, antennas, fans, power suppies, etc.)
  • A non-refundable N.T.F. fee of $50 USD will be charged for any non-defective returned merchandise.
  • An estimate of parts and labor cost will be submitted for approval prior to repair.
  • Some defective items will not be repaired if the damage is too extensive.
  • Under no circumstances will Sliger be responsible for other incurred costs associated with product replacement or repair.
  • International RMA customers must bear the shipping costs, duties, taxes, and/or brokerage fees associated with the return (RMA).

RMA for Credit Conditions

  • Defective or DOA Products may be returned for credit within 30 days from Sliger's invoice date.
  • Credit will only be issued if returned products are returned in good and resalable condition.
  • NO credit will be given for non-warranted merchandises.
  • NO credit will be given for merchandises with physical damage.
  • NO credit will be given for OEM/Custom made systems, components or chassis (all OEM products are NCNR).
  • Any customer labels, adhesives, markings, modifications or branding on the return products MUST be removed before being sent back to Sliger.
  • Sliger will charge a restocking fee of an amount no less than 15% for any returned product that arrives with an incomplete package.