Order Cancellations

• All cancelled orders are subject to a 5% cancellation fee.
• This fee is applicable regardless of processing, fulfillment, or shipment status.
• This fee will be deducted from the refund amount.
• Order cancellations may be requested by contacting Sliger Support either via email at support@sliger.com or via phone at +1-775-356-5595
• Orders may take up to 5 business days to cancel and have the funds returned.
• Orders returned for cancellation will have refund initiated when products are received at Sliger.

Order Returns

• All returned orders are considered cancelled orders, and are subject to the 5% cancellation fee.
• Products may be returned within 30 days from the delivery date shown by the tracking number.
• 30 day return window includes holidays and weekends.
• To request an order return, please call us at +1 775 356 5595 or email orders@sliger.com.
• When calling in please have your Order ID Number available.
• For email return requests please have your Order ID Number listed in the email.
• This section does not apply to warranty returns for repair or replacement.

Packaging & Shipping a Return

• Case must be returned in their original packaging, or with minimum 3" of packaging around case.
• When returning a product to Sliger all parts, kits, and accessories of the original purchase must be included.
• Refunds will only be issued if returned products are returned in their entirely, and all parts are in good condition.
• If any parts are not retuned, or are returned damaged, the value of the non-returned or damaged parts will be deducted from the refund amount.
• Some items such as screws, adhesive backed rubber bumpers, or other other items at Sliger Supports discretion, will not incur refund deductions.
• For incomplete returns, the customer will be notified to ship the missing parts to Sliger within ten (10) business days.
• Customers are responsible for shipping costs of returned products; including shipment insurance, international duties, taxes, and/or brokerage fees.
• Customers can optionally return the package on Sligers FedEx account, taking advantage of our reduced rates.
• Returns on the Sliger FedEx Account number are still subject to having shipment charges and fees deducted from the refund.
• This section does not apply to warranty returns for repair or replacement. Please see our Warranty & RMA Page.

Order Refunds

• All cancelled and/or returned orders are subject to the 5% cancellation fee.
• This fee will be deducted from the refund amount.
• Order Refunds are only processed after Sliger has received the products back in full.
• NO credit or refunds will be given for PayPal or Amazon Pay fees, Custom Duties, Credit Card Fees or any other third party charges.
• NO credit or refunds will be given for non-warranted or out of warranty merchandises.
• NO credit or refunds will be given for subparts of products with customer labels, adhesives residue, markings, modifications, etc.
• NO credit or refunds will be given for products or subparts with any physical damage or modifications.
• NO credit or refunds will be given for OEM, custom, or semi-custom parts or services (custom powder coats, modified cutouts, etc).
• NO credit or refunds will be given for shipping charges, duties, or other shipment related charges.
• NO credit or refunds will be given for additional shipping charges resulting from refused or missed deliveries.
• Refunds may take up to 5 business days to post to your account after we have processed the refund.