Order Modifications

• Orders can be modified without cancellation by contacting our support via phone or email.
• Please see our Ordering and Shipping page, under section "Changing Your Order", for more information.
• Please call us at +1 775 356 5595 or email us at orders@sliger.com for help.
• NOTE: Removing items from an order will incur our standard 5% cancellation fee, but only on the value of the removed items.

Missed Coupons

• If you forgot to enter a coupon code, or learned about one after ordering, please contact us to get it retroactively applied.
• Please call us at +1 775 356 5595 or email us at orders@sliger.com with your order number.
• Coupons can NOT be retroactively applied to orders shipped before the coupon code was active.
• Coupons can NOT be retroactively applied to orders placed after the coupon code became inactive.
• Coupon codes will NOT be retroactively applied to orders more than 20 calendar days old.
• Retroactive coupons are applied as a refund to your payment card.
• Retroactive coupons are subject to standard "Order Refund" terms and conditions.

Order Cancellations

• All cancelled orders are subject to a 5% cancellation fee.
• This fee is applicable regardless of processing, fulfillment, or shipment status.
• This fee will be deducted from the refund amount.
• This fee can not be applied as a credit towards a future order.
• This fee applies to partial order cancellations, such as removing add-ons or options.
• Order cancellations may be requested by contacting Sliger Support either via email at support@sliger.com or via phone at +1-775-356-5595
• Orders may take up to 5 business days to cancel and have the funds returned.

Excessive Order Cancellations & Returns

• Customers are allowed one(1) cancellation and/or one(1) return per 60 calendar days at our standard 5% fee.
• Exceptions to this policy will be made on a case-by-case basis.
• Additional cancellations are subject to an additional terms, as follows:
• A Customers second cancellation and/or return, within 60 days of the first cancellation and/or return, will be charged a 25% cancellation fee.
• A Customers third cancellation and/or return, within 60 days of the second cancellation and/or return, will be charged a 50% cancellation fee.
• A Customers fourth cancellation and/or return within 90 days of the third cancellation and/or return, will be declined.

Order Returns

• All returned orders are considered cancelled orders, and are subject to a minimum 5% cancellation fee.
• This fee will be deducted from the refund amount.
• Products may be returned within 30 days from the delivery date shown by the tracking number.
• 30 day return window includes holidays and weekends.
• Returns outside of the 30-day return window are subject to management approval, and a 30% restocking fee.
• Additional fees will be assessed based on the condition of the returned product. (See "Packaging & Shipping a Return" section below.)
• NO returns are accepted outside of 90 calendar days from the order date.
• To request an order return, please call us at +1 775 356 5595 or email orders@sliger.com.
• When calling in please have your Order ID Number available.
• For email return requests please have your Order ID Number listed in the email.
• This section does not apply to warranty returns for repair or replacement.

Packaging & Shipping a Return

• Refused shipments are subject to a 20% restocking and cancellation fee.
• Case must be returned in their original packaging, or with minimum 3" of packaging around case.
• When returning a product to Sliger all parts, kits, and accessories of the original purchase must be included.
• Refunds will only be issued if returned products are returned in their entirely, and all parts are in good condition.
• If any parts are not retuned, or are returned damaged, the value of the non-returned or damaged parts will be deducted from the refund amount.
• Some items such as screws, adhesive backed rubber bumpers, or other other items at Sliger Supports discretion, will not incur refund deductions.
• For incomplete returns, the customer will be notified to ship the missing parts to Sliger within ten (10) business days.
• Customers are responsible for shipping costs of returned products; including shipment insurance, international duties, taxes, and/or brokerage fees.
• Sliger is not responsible for packages lost during the return process.
• This section does not apply to warranty returns for repair or replacement. Please see our Warranty & RMA Page.

Order Refunds

• Any and all fees will be deducted from the refund amount.
• NO credit or refunds will be given for PayPal or Amazon Pay fees, Custom Duties, Credit Card Fees or any other third party charges.
• NO credit or refunds will be given for non-warranted or out of warranty merchandises.
• NO credit or refunds will be given for subparts of products with customer labels, adhesives residue, markings, modifications, etc.
• NO credit or refunds will be given for products or subparts with any physical damage or modifications.
• NO credit or refunds will be given for OEM, custom, or semi-custom parts or services (NRE, custom powder coats, modified cutouts, logo printing etc).
• NO credit or refunds will be given for shipping charges, duties, or other shipment related charges.
• NO credit or refunds will be given for additional shipping charges resulting from refused or missed deliveries.
• Refunds may take up to 5 business days to post to your account after we have processed the refund.