Support | Sliger

Upon check out you will be required to check a box that says "I agree to the Terms of Service"
The Terms of Services is the policies and requirements laid out on these three pages:
Ordering and Shipping (current page)
Order Cancellations & Returns
Warranty and RMA
These pages are split out only for organizational reasons to keep the policies tied to the respective type of support inquiry.

Our online portal accepts PayPal, Amazon Pay, Visa, Mastercard, American Express, and Discover.
Orders are processed and fulfilled Monday through Friday.
Orders are not processed or fulfilled on weekends or company holidays, which include but are not limited to:
New Year's Day, Good Friday, Memorial Day, July 4th, Labor Day
Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, and New Year's Eve Day.
Online orders are typically processed and fulfilled in 1 - 10 business days.
Any additional order fulfillment delay will be noted on the respective products page.
Notifications for any further delays beyond the website delays will be sent as soon as possible to the email provided on checkout.
Orders placed through our online portal receive two emails:
1. Order Confirmation email when the order is placed
2. Tracking email when the order has shipped.
Tracking numbers will automatically be sent to the customers email when the order has shipped.
Tracking numbers are typically sent between 4pm and 6pm PST M-F.
If you have not received your tracking number within the respective products process & fulfillment date range please call or email us.

You do not need to cancel an order to change it, please call us or email us to let us know you would like to change your order!
Please note that order cancellations are subject to a 5% fee.
To change an order please:
1. Add the desired case and configuration to cart
2. Copy paste the contents of the shopping cart into an email
3. Send that email to orders@sliger.com along with your original order number
4. Support will respond within two business days with an updated Order Confirmation
Order Changes are processed during regular business hours, Monday through Friday, excluding company holidays.

Shipments to most addresses will be shipped by FedEx Home Delivery without signature required.
Orders shipping to large cities will be shipped FedEx Home Delivery with Indirect Signature Required to prevent package theft.
Please ensure someone is home the day of delivery to ensure signature.
If you cannot have someone present FedEx can/will hold your package at the nearest FedEx Office location for pickup.
Missing parts, damages, product defects, and/or wrong orders, must be reported within 15 days of delivery date.
Sliger will ship replacement parts to customer at Sligers expense.
Missing parts or damage parts reported outside of this window may be conditionally approved by Sliger management.
Resolutions for damaged parts or incorrect orders vary on a case to case basis, please contact our support for help.
Orders suspected to be stolen after delivery must be reported to Sliger within 48 hours of delivery.
We recommend talking to neighbors or apartment building offices at the same time, in case the package was held.
For orders lost in transit or significantly delayed by mailing services, please contract us and your local shipping office.

Free Shipping is served by FedEx Home Delivery or USPS (Postal Service).
Shipping and delivery dates are not guaranteed.
Sliger is not responsible for shipment delays once the package is in the carriers hands.
Shipping methods other than Free Shipping selected at check out may be substituted to an equal, better, or next best service.
Next Best will only be used if the only available courier service is a down grade.
Sliger will make best efforts to contact the Customer to approve Equal or Next Best courier changes
If approved, or if the customer is not able to be reached, Sliger will ship the package in fastest method available for the customers paid price.
If Next Best service is used any shipping savings will be refunded to the Customer.
Sliger reserves the right to change carrier or shipping method when deemed necessary by Sliger management.
Orders that have their shipping method downgraded by Sliger management will have the difference refunded to the customer.
Please contact Sliger support for changes to shipping method, order holds, or other shipping related questions.

Sliger ships international packages with FedEx, either via International Priority or International Economy
You may request and pay for shipment via carriers other than FedEx. Please contact our support to do so.
Prices quoted on our site are in USD, and do not include any local VAT, sales tax, or import duties.
Please calculate your local taxes duties based on the HTS codes provided in your respective Product Specifications tab.
As the importer of record, the recipient is responsible for any additional levies, duties, taxes and other customs fees required for clearance.
Refunds will not be issued for any orders that are refused or abandoned due to issues with customs fees.
It is common for FedEx or local Postal Service to prepay your duties and taxes based on your purchase price.
This will be billed to you either when the package is picked up, or a bill will be sent to you in the mail.
Sliger will not mark merchandise as below its stated value or mark items as "gift."

To estimate the shipping charges, add the items to your cart, and click the Cart icon in the upper right of the screen.
In the Estimate Shipping box, enter the country, state, and ZIP code you are shipping to.
The shipping costs for that particular order will be estimated.
If you add or delete items, or revise the quantities or ship-to address, the shipping total will automatically update.
The below image provides an estimated transit time based on our Nevada manufacturing & fulfillment facility: