Support | Sliger

Orders can be modified without cancellation by contacting our support team via phone (+1 775 356 5595) or email (orders@sliger.com).
Please see our Ordering and Shipping page, under section "Changing Your Order", for more information.
NOTE: Removing items from an order will incur our standard 5% cancellation fee, but only on the value of the removed items.

If you forgot to enter a coupon code, or learned about one after ordering, please contact us to get it retroactively applied.
Coupons can NOT be retroactively applied to orders shipped before the coupon code was active, or after the coupon code became inactive.
Coupon codes will NOT be retroactively applied to orders more than 20 calendar days old.
Retroactive coupons are applied as a refund to your payment card, and are subject to standard "Order Refund" terms and conditions.

All cancelled orders are subject to a 5% cancellation fee.
This fee is applicable regardless of processing, fulfillment, or shipment status.
This fee will be deducted from the refund amount.
This fee can not be applied as a credit towards a future order.
This fee applies to partial order cancellations, such as removing add-ons or options.
Order cancellations may be requested by contacting Sliger Support either via email at support@sliger.com or via phone at (+1 775 356 5595)
Orders may take up to 5 business days to cancel and have the funds returned.

Customers are allowed one(1) cancellation and/or one(1) return per 60 calendar days at our standard 5% fee.
Exceptions to this policy will be made on a case-by-case basis.
Additional cancellations are subject to an additional terms, as follows:
A Customers second cancellation and/or return, within 60 days of the first cancellation and/or return, will be charged a 25% cancellation fee.
A Customers third cancellation and/or return, within 60 days of the second cancellation and/or return, will be charged a 50% cancellation fee.
A Customers fourth cancellation and/or return within 90 days of the third cancellation and/or return, will be declined.

All returned orders are considered cancelled orders, and are subject to a minimum 5% cancellation fee (which will be deducted from the refund amount).
Products may be returned within 30 days from the delivery date shown by the tracking number.
Products may be returned within 30 days (including holidays and weekends) from the delivery date shown by the tracking number.
Returns outside of the 30-day return window are subject to management approval, and a 30% restocking fee.
Additional fees will be assessed based on the condition of the returned product. (See "Packaging & Shipping a Return" section below.)
NO returns are accepted outside of 90 calendar days from the order date.
To request an order return, please call us at +1 775 356 5595 or email orders@sliger.com.
This section does not apply to warranty returns for repair or replacement.

This section does not apply to warranty returns for repair or replacement. Please see our Warranty & RMA Page for our policies
The Customer is responsible for:
- Return Shipping Costs
- Transactional fees
- Damaged/missing parts

Customers are responsible for shipping costs of returned products; including shipment insurance, international duties, taxes, and/or brokerage fees.
To cover return shipping costs, you may either:
- Source a shipping label locally via a carrier of your choice.
- Use a return label issued by Sliger Designs, which will be emailed to you. If using this method, the cost of the return shipping label will be deducted from your final refund.
Sliger Designs is not responsible for packages lost during the return process.

A 5% fee is incurred to cover transactional fees, which will be deducted from your final refund.
Refused shipments are subject to a 20% restocking and cancellation fee.

The case must be returned in its original packaging, or with a minimum of 3" of packaging between the case and the shipping box.
All case parts, hardware kits, and accessories of the original order must be included.
Ensure all hardware and accessory kits are taped closed.
If any parts are not returned, or are returned damaged, the value of the missing/damaged parts will be deducted from your final refund.
For incomplete returns, the customer will be notified and must ship the missing parts within ten (10) business days.
AIO coolers will not be refunded if they have been installed, or any cosmetic damage has been caused.
Some items, such as screws and adhesive backed rubber bumpers, will not incur refund deductions (exceptions may occur due to high volume).

Any and all fees will be deducted from the refund amount.
NO credit or refunds will be given for PayPal or Amazon Pay fees, Custom Duties, Credit Card Fees or any other third party charges.
NO credit or refunds will be given for non-warranted or out of warranty merchandises.
NO credit or refunds will be given for subparts of products with customer labels, adhesives residue, markings, modifications, etc.
NO credit or refunds will be given for products or subparts with any physical damage or modifications.
NO credit or refunds will be given for OEM, custom, or semi-custom parts or services (NRE, custom powder coats, modified cutouts, logo printing etc).
NO credit or refunds will be given for shipping charges, duties, or other shipment related charges.
NO credit or refunds will be given for additional shipping charges resulting from refused or missed deliveries.
Refunds may take up to 5 business days to post to your account after we have processed the refund.